“The best means to improve education is for teachers to listen more to students and parents” – Times leader

Actually the headline ran:  “The best means of reforming the NHS in the wake of the Francis Report into Mid Staffs is for doctors and nurses to listen to vigilant parents”.  The report contained quite appalling stories of neglect and highlights what can happen when the voices of staff and patients are not heard and acted upon.  But does not the same apply in education?  Surely any service is likely to be far more effective if those on the receiving end are genuinely engaged in what and how it is provided.